Thanks. Let me explain to you, if you have arrived from an international airport, you will need to declare all items being carried in the baggage which is missing. Customs will have the right to examine baggage when it arrives in the UK.
The information from the PIR form will be entered into the Worldtracer system. It is a computer program for lost baggage. It will matches any found baggage to the information on the PIR. And if a match is found the baggage will be sent to the destination airport. Then following security and customs clearance the bag will be delivered directly by taxi to your given address.
Ok. Thank you very much for your help.
Your welcome. I have checked all the information. Everything is fine, we will do our the best to find your baggage. Sorry again for this inconveniences and thank you for your patience.