Xbox 1

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Storyboard Text

  • Customer: Hello. I'd like to make a return today. Store clerk:Hello. What would you like to return? Customer: I'd like to return my Xbox 1. Store Clerk: Do you have your receipt and any other proof of purchase?
  • Customer: Yes, i do. Store Clerk: When did you purchase the Xbox? Customer: It was a while ago, i don't remember. Store Clerk: That's ok the date of purchase should be on the reciept. Customer:Ok Store Clerk: Ok
  • Store Clerk:Sir this purchase was made more than 30 days ago. Customer: Ok and? Store Clerk: Our store policy says that returns can be made within 30 days of purchase. Customer: Why does this concern me? Store Clerk: The purchase was made 100 days ago.
  • Customer: I'd like to speak to your supervisor. Store Clerk: Sir, I'm telling you that you can't make a return. My supervisor will tell you the same thing. Customer: Are you refusing to allow me to speak to your supervisor?
  • Store Clerk: One moment, please. ....... Supervisor: Hello,what can i do for you today? Customer: Hi,I'd like to make a return today. Supervisor: Yes my employee has informed me of the situation. Store Clerk: He can't make a return! Customer: I wasn't talking to you. 
  • Supervisor: Sir, you can't make your return. You've waited too long. Customer: I'm not leaving with my Xbox 1! Supervisor: I am going to have to ask you to leave the premises. Customer: Make me. Supervisor: Security! Customer: I'll be back.
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