Current Delivery Process

Current Delivery Process

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Storyboard Description

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Storyboard Text

  • Waiting to be called
  • Enter and scan their parcel
  • Plan their route
  • - Waiting outside the warehouse to be called in. - Doing nothing in the meantime.
  • Organise their parcel
  • - Once their parcels are ready, they are being called inside. - They will ask the person in-charge for the trolley where all their parcels are being kept. - Take their trolley and start scanning for the items. - If wrong item is being scanned, they will give it back to the person in-charge.
  • Deliver the parcel
  • - Once they successfully scanned their items, they will start to plan their route. - Time consuming as they need to consider the customer's address and the timing that need to be delivered. - Normally they will go by cluster (North, South, East, West). 
  • Notify the customer
  • - After planning their route, they arrange the parcels according to the location. - Time consuming as they need to arrange it.
  • - After arranging it, they will start to the delivery process. - While delivering the weather can change, traffic jams and that will cause late delivery.
  • - Once arrived at the destination, they will knock on the door. - If customer did not answer the door/not at home, they will call the customer.
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