JARED | NUX1

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SCENARIO

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  • JARED RECEIVES AN EMAIL FROM THE CX MANAGER INVITING HIM TO JOIN THEIR TEAM WORKSPACE IN FLATFILE
  • GREAT ANOTHER NEW APPLICATION TO LEARN
  • gmail
  • JARED SIGNS UP WITH HIS AVOCADO  USER ID AND ON SUCCESS SEES THE DASHBOARD
  • FLATFILE SIGN UP PROCESS
  • JARED QUICKLY GRASPS THAT HE CAN USE THE DASHBOARD TO LOCATE A CUSTOMER'S FILE
  • FLATFILE DASHBOARD
  • SO NOW I CAN SEE ALL THE FILES CUSTOMERS HAVE BEEN UPLOADING...
  • HE OPENS A RECENT INTERCOM FROM A CUSTOMER WHO COULDN'T UPLOAD THEIR PRODUCTS FROM A CSV FILE AND USES SEARCH TO LOCATE THE FILE
  • FLATFILE DASHBOARD  SEARCH FEATURE
  • I WONDER IF I'LL BE ABLE TO FIND THIS FILE ... IF I SEARCH FOR THE CUSTOMER'S EMAIL FROM THE INTERCOM PERHAPS?
  • INTERCOM
  • HE CAN SEE STRAIGHT AWAY THAT THE PROBLEM IS A MULTI-VALUE FIELD WHICH CONTAINS COMMAS
  • IT LOOKS LIKE THE PROBLEM IS THAT PRODUCT OPTIONS FIELD... THOSE VALUES SHOULD BE ENCLOSED IN QUOTES AS THEY CONTAIN COMMAS...
  • JARED IS ABLE TO EDIT THE FIELDS TO ADD QUOTES AND RESUBMIT THE FILE. HE LETS THE CUSTOMER KNOW VIA INTERCOM THAT HIS ISSUE IS RESOLVED
  • FLATFILE VIEW FILE FEATURE
  • THIS IS AWESOME...THAT ONLY TOOK A FEW MINUTES 
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