Refund Storyboard

Refund Storyboard
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Storyboard Text

  • A customer receives a bag from LuxuryFinders after placing an order. However, the bag turns out to be in a faulty condition. 
  • Customer
  • Delivery Man
  • The customer heads to LuxuryFinder's website to apply for a refund. After logging in, she briefly describes the issue and selects a delivery date and time for the faulty bag to be picked up.
  • Customer
  • www.luxuryfinders.com/refund
  • --Description --
  • Date/Time
  • 
  • The external delivery service picks up the item and delivers it to LuxuryFinder's warehouse where an inspector deems that the item is faulty after inspection.   
  • Delivery Man
  • Quality Control Staff
  • The inspector processes a refund to the customer's credit card which will be credited in 3-5 working days. 
  • Processing refund...
  • 
  • The customer receives an e-mail from Luxury Finders apologizing for the inconvenience caused and offers a discount voucher off the next purchase. 
  • From: Luxury Finders
  • Dear Customer,            We are sorry to hear about your faulty bag on your most recent purchase. Here's 25% off your next purchase on us. We sincerely apologize for the inconvenience caused.                                          Luxury Finders     
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