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  • Hello madam, is there anything I could help you with?
  • Hello, yes I have stood here for about an hour, everyone from my flight have already got their luggage and went home but my luggage has disappeared, I cannot leave the airport either as i don't have anything warmer to wear apart from a skirt and a crop top
  • Oh no, I am so sorry to hear this. My self and my colleagues will do our best to solve the problem as quickly as we can, but we will have to ask you to fill in two forms for us, and I will have to ask you few questions about the luggage, if thats okay? 
  • fantastic! What we going to do now is transfer the information from PIR form you have filled in into the WORLDTRACER system it will then be shown if any other bags matches your bag description, and then when the bag will be found it will be sent to our Aberdeen airport and delivered to your home address as soon as possible. Could you please bare with me a second while I go to speak to my manager about your situation of having nothing to wear in such a weather.
  • Thank you for your support, I really hope that my luggage is safe and that I will get it back soon. But how will I get home if the only clothes I have is what is on me and its cold outside?
  • Oh yes, I will liaise with my staff and figure out what we could do for the matter of you not having anything to wear. Please be patient while we fill in the forms. When have you last saw your luggage? Have you noticed anything strange at the airport you came from?
  • I last saw it at the check-in in Madrid. No I don't think I have noticed anything strange or maybe I was just not paying attention.
  • Thank you, that is helpful. I will ask you to list all the objects that were in your baggage for the Custom declaration form in this box here, as you have arrived from an international airport, and please if you have receipts at home for those objects IT would be really helpful for us. Although when customs find your bag they will have a right to search through it for safety purposes. I also have to get details for Property Irregularity Report. Can you please tell me your email address, your name and surname, your home address, and your bag tag number
  • okay, is filling the form in pencil okay? My name is Jessica May, my address is, my home address is 2 Hill road Aberdeen AB17 A43, and my tag number is AQ3451987
  • Ok! I hope it wont take long as I want to get home finally!
  • I am back with good news, I have spoken to my manager and we have decided to give you a voucher of £45 so you could buy some clothes to get home, we are sorry that this has happened to you, we will do anything to make sure that this doesn't happen anymore. We are very sorry again
  • Thank you for your patience, the luggage will be delivered to you as soon as it is found, if you have any other questions please do not hesitate to ask.
  • Have a nice journey home. Good bye
  • Oh, It's okay i don't need a voucher as while you were away i have contacted my dad and he said he will pick me up from the airport.
  • Okay, thank you for helping me with such a problem, no i don't have any questions. Good bye
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