A Diamond Student Affairs Storyboard

A Diamond Student Affairs Storyboard
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Storyboard Description

An illustration of the four principles of Nonviolent Communication, in a student affairs setting.

Storyboard Text

  • Thank you for meeting with me. I wanted to talk to you about my schedule. I am very upset about my hours being cut.
  • I'm glad you came to see me, Judith. Tell me what brings you in today.
  • Step 2: Express your feelings.
  • Step 3: Clarify your needs.
  • I guess I am feeling confused, and a little scared. I need to work as much as possible to pay my rent. 
  • I see that you are upset, and I am glad you came to talk to me.  Can you tell me a bit more bout how you are feeling about your hours?
  • Step 1: Observing without evaluating. 
  • Yes. Exactly.
  • So what I am hearing you say is that because of your decrease in hours in the office, you are worried about being able to meet your financial needs. Is that correct?
  • Paraphrase! Summarize the key message, and invite correction to express empathy.
  • Step 4: Request an action that would fulfill a need.
  • I think if I could add 5 more hours back to my weekly schedule, I would be able to make rent. Would that be possible? 
  • The prospect of not being able to pay rent or eat is very scary, so I hear your concerns. Can you think of anything we could do today that might make you feel less nervous about being able to pay rent?
  • Really? That's great! What a relief!
  • The budget is tight, but I think that your request is very reasonable and I would be happy to add 5 hours back to your schedule. 
  • I don't think so. I think I'm all good. Thank you for hearing my concerns. I feel so much better.
  • Wonderful! I am thrilled we were able to find a happy solution, and I really appreciate you coming to talk to me about your concern. Is there anything else you'd like to talk about today?
  • It's my pleasure. 
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