The item I received was defective. It was substandard quality and I would like to ask for a refund.
I’m sorry for the inconvenience we have caused you. We’ll process the refund and will get to the bottom of this problem.
It seems that not all of our products are being tested before shipment. I would like to remind you again that we need to test our products before delivery.
That is noted sir. From now on we will strictly implement quality check on all products.
That being said, please call all our customers and ask them if they received the item/s in a good condition.
I think it would be better if we focus on the upcoming deliveries instead of figuring out who else got a defective product. It will save us time and effort. We can deal with it again once another customer approached us for the same issue.
I think you are right. It may have been 1 defective product only out of a hundred deliveries. Thank you for your idea. You may get back to work.