BB2GL

BB2GL
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Bb2GL board

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  • On Sept 1st 2018
  • Yay!! I am all booked for my Brazil vacation. I am going to enjoy the pool.
  • Booking Details for 10/5 - 10/7  Price : $100 ($50 per night) Cost: $80 ($40 per night) Net: $20 ($10 per night) Cash:$100
  • AS-IS 1) NO ENTRIES IN GL
  • TO- BE 1) COST  ENTRIES IN GL
  • On Oct 5th 2018 - CHECKIN
  • Pool not available due to construction. I was promised a pool :-(
  • AS-IS 1) NO CHANGE TO FINANCIALS
  • STOP
  • TO- BE 1) NO CHANGE TO FINANCIALS
  • On Oct 7th 2018 - CHECKOUT
  • I need a refund the Pool I was promised was not available
  • AS-IS 1) NO CHANGE TO FINANCIALS
  • TO- BE 1) REVENUE RECORDED ($20) 2)SUPPLIER LIABILITY ($80)
  • On Oct 8th 2018  Customer complains to Expedia Agent 
  • Thank You!
  • I need a refund for bad experience
  • Sorry for your experience we are refunding 1 day for your trouble
  • AS-IS 1) NO CHANGE TO FINANCIALS
  • Agent contacts Hotelier who agrees to 1 day refund
  • Agent adjusts booking and notifies customer
  • TO- BE 1) REVENUE UPDATED ($20-$10=$10) 2)SUPPLIER LIABILITY ($80-$40=$40)
  • On Oct 8th 2018  Hotel Swipes EVC card for entire amount i.e.$80
  • On Oct 10th 2018  AMEX requests payment for entire amount i.e.$80
  • Payment Request
  • AS-IS 1) EGP MANUALLY DISPUTES $40 2)DISPUTE TRACKED IN SILO
  • AS-IS 1) NO CHANGE TO FINANCIALS
  • TO- BE 1) AUTOMATED DISPUTE CASE CREATED FOR $40 2) FINANCIALS CORRECTLY REFLECT $80 PAID TO SUPPLIER AND $40 IN DISPUTE ALSO BOOKING P&L CORRECTLY SHOWS 30$ LOSS as40$ in DISPUTE
  • TO- BE 1) NO CHANGES
  • On Nov 1st 2018  Accounting Process
  • On Nov 2nd 2018  Accounting Process
  • AS-IS 1) REVENUE FOR 1 NIGHT OF STAY $10 2) SUPPLIER LIABILITY $40  FINANCIALS DOES NOT KNOW OF DISPUTE
  • AS-IS 1) MANUAL UPDATE TO NET REVENUE ($20)  FINANCIALS STILL DOES NOT KNOW OF DISPUTE
  • TO- BE 1) NO ACTIVITY
  • TO- BE 1) NO ACTIVITY
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