BB2GLV2

BB2GLV2
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Storyboard Description

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Storyboard Text

  • BOOK
  • Yay!! I am all booked for my Brazil vacation. I am going to enjoy the pool.
  • CHECKIN
  • CHECKOUT
  • HOTEL SWIPES EVC CARD
  • CUSTOMER COMPLAINS ABOUT EXPERIENCE
  • Pool not available due to construction. I was promised a pool :-(
  • STOP
  • AFTER STAY Customer complains to Expedia GCO Agent 
  • Thank You!
  • I need a refund for bad experience
  • Sorry for your experience we are refunding 1 day for your trouble
  • GCO Agent contacts Hotelier who agrees to 1 day refund
  • Agent adjusts booking and notifies customer
  • AMEX REQUESTS PAYMENT FOR EVC CARD
  • Payment Request
  • DAY 1 MONTHLY ACCOUNTING PROCESS
  • DAY 2 MONTHLY ACCOUNTING PROCESS
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