multiple sms
Updated: 12/16/2019
multiple sms
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Storyboard Text

  • Hi This is Ariel, how can I help you today?
  • I received multiple SMS that I am being charged for pay per use. I did subscribe to Readyroam plan before I travel. Why is that so?
  • Did you subscribe on MSTA? And did you receive SMS confirmation that your Ready roam plan was activated?
  • Yes I did it on MSTA.... What SMS?
  • The SMS is to inform you that your Ready roam plan were activated.
  • I don’t know and don’t remember.
  • Can you check on your MSTA if you have the ready roam plan subscribe. Allow me to guide you.
  • Okay....
  • CCO found that Ready roam plan was not activated for this customer. CCO proceed to assure customer that she will provide ready roam plan now and the pay per use charge will be waived and it will not appear on his bill.
  • Scene showing MSTA navigation
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