Hello. My name is Zuno. I can't find my policy document. Can you help me out please?
Good evening sir. Let me check. We shared the policy copy with you on last Thursday on your registered email address <email@example.com>. If this is your true email address, I will just resend it to you.
Ok resend it to me please.
Sure sir. I have sent it now. Please check your spam folder also if you don't find it in your inbox. I can also see that there is another email exchanged with you regarding a health claim. Can I help you with that?
Oh sure I will do that right away.
Ok sir. On your recent travel claim we have requested for a feedback. Please share your feedback if any, that will help us improve our services.