Thank you for visiting our store, Hope to see you soon!
The customer enters and has a rude remark implying that she prefers that Annie wash her dog. This means that she is a moody customer.
The lady continues to behave irrationally and it is making the employee nervous. He is on the verge of screaming until he remembers all of his training. First, he asses the needs of the customer which is a careful bath for her dog. Then you know that she has been irritated from the start so you know not to take it personally and try to communicate positivity with her.
After finishing bathing the dog, the lady pays for your service and you thank her for coming.