Tips: maintaining an excellent voice quality that is easy to understand and includes a pleasant tone spoken at a reasonable speed Selecting appropriate vocabulary is also important
Telephone skills is important to keep customers, gain new customers, exceed expectations, avaoid repeat calls, create a positive atmosphere, leaving a lasting impression, defuse anger, cut through confusiojn, etc.
the importance of telephone skills for customer service
Hello, you are calling Delta Airline services. How may I help you?
Hi, im calling to ask about the refund policy. I bought a ticket 5 days ago and I recently had an emergency which will not allow me to be on the flight
Actually sir, we a before travel, 2 week after purchase refund policy and since you fit in to the requirements, we would be more than happy to get you a refund. I will just need your name, phone number, and credit card information please.
Thats great, thanky you. My name is Robert Hunter, credit card number is 0000000, and my number is 404-000-0000.
I've put your information in, you should be good to go. Thank you for choosing to fly with Delta airline. We hope you have a pleasent day.