importance of telephone skills

importance of telephone skills
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  • Tips: maintaining an excellent voice quality that is easy to understand and includes a pleasant tone spoken at a reasonable speed Selecting appropriate vocabulary is also important
  • Telephone skills is important to keep customers, gain new customers, exceed expectations, avaoid repeat calls, create a positive atmosphere, leaving a lasting impression, defuse anger, cut through confusiojn, etc.
  • the importance of telephone skills for customer service
  • Hello, you are calling Delta Airline services. How may I help you?
  • Hi, im calling to ask about the refund policy. I bought a ticket 5 days ago and I recently had an emergency which will not allow me to be on the flight
  • Actually sir, we a before travel, 2 week after purchase refund policy and since you fit in to the requirements, we would be more than happy to get you a refund. I will just need your name, phone number, and credit card information please.
  • Thats great, thanky you.  My name is Robert Hunter, credit card number is 0000000, and my number is 404-000-0000.
  • I've put your information in, you should be good to go. Thank you for choosing to fly with Delta airline. We hope you have a pleasent day.
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