self service before and after
By aycummins, Updated
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Before Self-Service, it took two people time and effort to make simple data changes.
Hi, I want to change my home address, can you help me with that?
Sure, Let me do that for you.
Now with Self-Service, it only takes an employee seconds to make simple data changes, and to ensure they are done correctly.
Okay, click 'change address,' then type in my address, and click submit! That is all it took! And I even got a confirmation message that it is all done.
Your address change is confirmed.
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