self service before and after


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Storyboard Text

  • Before Self-Service, it took two people time and effort to make simple data changes.
  • Hi, I want to change my home address, can you help me with that?
  • Sure, Let me do that for you.
  • Now with Self-Service, it only takes an employee seconds to make simple data changes, and to ensure they are done correctly.
  • Okay, click 'change address,' then type in my address, and click submit! That is all it took! And I even got a confirmation message that it is all done.
  • Your address change is confirmed.
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