sotryboard helpdesk

sotryboard helpdesk

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  • Improve call resolution rate by 10% by year end. Saves users time, and they can get back to thier regular operations sooner.
  • Improve response time by 10% by year end. Reduces waiting time to be serviced.
  • Improve quality of service by 6% by year end. The help users receive will be more meaningful and fulfilling.
  • By year end, user satisfaction will increase by 15%. Creates user confidence and reliance on the help desk.
  • All staff will have specialized knowledge in different fields to increase service quality in 2 years. Feel secure knowing there are geniuses who can resolve tougher issues.
  • By year 2, our cost per incident will reduce by 8% Users will receive the same level of service for another 6 to 8 years.
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