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User Journey Map of Online International Student
Updated: 4/23/2020
User Journey Map of Online International Student
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Storyboard Text

  • Lin is sleeping at home.
  • 4.30 am alarm
  • Zzzzzz
  • Lin wakes up for online class.
  • Ugh it's so early in the morning here! But it's time for evening classes in the US...
  • Lin tries to log in to her online class.
  • No Wi-Fi
  • No! How will I attend class without Wi-Fi?
  • Lin logs in to class.
  • Wi-Fi back
  • Yay internet is back! I can log in and participate in class!
  • Lin tries to speak in class.
  • US students speak, participate
  • I'm not sure how to express this point... and I don't want to interrupt...
  • Lin uses chatbox to participate in class.
  • Students speak and type in chatbox
  • I guess I will just type in the chat and explain my point there.
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