Hello my name is Nithushan Balakumar, I am the head CEO for the IT HelpDesk Team. I will be sharing IT HelpDesk Team's goals, customer benefits, mission and vision.
Standards:Our main focus is on help-desk standards that are based on the ITIL (Information Technology Infrastructure Library), and HDI (Help Desk Institute) because we want to treat our customers with satisfaction and service quality.
Mission:our mission for our helpdesk team is that we provide our customers with quality service. focusing on consistent, efficient support.
3 factors:- Provide Service Quality at its best.- Provide Effective Communication. - Provide services at a good price
Vision:for our vision for this HelpDesk Team is to be recognized as the single point of contact, service/help desk providing the best in class communication and support.