Standards of Excellance

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Hospital storyboard

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  • UCHealth
  • Mission We improve lives.  In big ways through learning, healing and discovery.  In small, personal ways through human connection.  But in all ways, we improve lives
  • I'm a volunteer. These are our stories....walk with me.
  • I take responsibility for my attitude and actions. I treat others with dignity and respect; rudeness is not acceptable I consistently carry out my work duties to the best of my ability, skills and training, understanding that my work makes a difference in the care of our patients I do the right thing because it is the right thing to do, whether anyone is watching or not I take responsibility to use UCHealth resources appropriately
  • Standards of Excellence
  • MAKE IT PERSONAL (Our Volunteers)
  • Volunteer Services
  • I wore gloves and washed her clothes by hand so she would have clean clothes going home.
  • I strive to interact with and support every ER patient and it is very rewarding to be recognized for it.
  • Offered Healing Touch to an elderly woman even though she had never heard of it...she shared her story and I shared mine, about and hour and a half (she reminded me of my beloved Grandma). When I got ready to leave, she thanked me with a hug and kiss and said "You were sent here for me."  
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  • I saw a young girl, weakness on one side of her body brought in by family, possible stroke. I brought her a wheelchair when I saw her having trouble walking. I stayed with her and her parents while they were getting checked in. I brought her a teddy bear and asked if she wanted a blanket or something to make her more comfortable.  She decided she did want a blanket, I got her family some snacks since the cafeteria was closed, and just talked to them for a minute or two to be there for them.  When she was discharged later during my shift, she saw me in the waiting room and ran over to hug me while her father thanked me for my help throughout their visit. Thankfully no stroke.
  • Dignity
  • Didn't know her neighbor's exact last name or phone number, I located a phonebook for her. She greeted me the following week with a beaming smile and a big"Thank you!", because she contacted her neighbor so her pets would be taken care of. :-)
  • Feelings of Appreciation
  • I was volunteering in the gift shop when an elderly woman wandered in while waiting for an appointment. She just started sharing her story and we stood talking for at least 20 minutes. As she walked out to go to her appointment, she turned around and said, "I love you."
  • I sat on the floor with this little girl, she started to not be afraid of me. She started to pet me and suddenly she started to mumble. No one could understand her but she made the first sound that she had made in weeks. Everyone had tears in their eyes including my owner 
  • When we walk into a room, from the patient to the nurses, everyone has a story and we try to be good listeners
  • There was one woman I visited and I just talked with her for an hour or more. She was really sad about being in the hospital, wanted to go home. Mid way through I found out that she had dementia; we talked about her daughters. She said one of them had come to see her the other day, but then left, she just wanted to talk with them. At the end of my visit I learned how to use the phones and helped her to call her second daughter.
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  • As a cuddler the communications with the patients are limited. However, I did hold one little on who was a return customer. She had advanced enough that she could focus and tell what was going on. When I first held her she looked up at me with a "who are you?" look. Then she looked around for a couple of minutes and then I got that same questioning look. After several more times I had a nice little laugh.  I guess she finally figured out that I was ok and she drifted off to sleep. Every baby is different of course, but I still smile when I think about that little curious one.
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  • Two years ago, I performed my violin for a woman who had just suffered a miscarriage; her parents had approached me and asked if I could play for her. On the elevator ride up they revealed to me that their daughter had just had a miscarriage. Upon entering her room, not a single word was spoken between the patient and myself, but there seemed to be a connection already formulating; it was almost as if there was an imaginary rope binding us together. Although her family members were also in attendance, I distinctly remember greeting them but the memory of the woman in the bed remains vivid. I decided to play Hallelujah by Leonard Cohen and as I neared the end of the song, she began crying. After I was finished, her family crowded around her bed and comforted her. Even though she and I didn't say anything to each other the whole time, I knew she was grateful and I hope she knows I was grateful as well. It was an incredible moment - one I won't forget. 
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  • Late last year while working in ER North, I noticed thistruck that was barreling up the drive.  Iimmediately went to get a wheel chair. When I got out in the drive I went to the driver side  to meet a female driver who was in severe pain, who drove herself the hospital. Valet and myself literally picked her up out of her truck and put her in a wheelchair, her checked in, got her to a room, I got her a drink and food as they werewaiting for test results.  She was havinga extremely bad time sitting in the wheelchair so I continually kept an eye onher, and then she did ask me if it was possible to find her a pillow becausethe pain just was not going away, I saidno problem.  I found some pillows for her, got it positioned in the wheel chair andat least made her feel a little better so she could have a little comfort. After a while she was told she could leave so I wheeled her out and stayed with her a while longer. 
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  • Training new volunteers is my passion.  We met a new patient that had no family, no friends, extremely lonely, had no one to talk to and I decided that this would be a good opportunity for the new volunteer to learn how to communicate and bond with a patient.  The patient was crying before we got there so we stayed with her for a great while, she could not feed herself, so we sat with her and fed her which she was so grateful for. The new volunteer and the patient talked for almost an hour, they were like two kids eating ice cream. She was a patient for a few days, so we made every effort to stop in even though we worked other floors.  She could not say enough good about that volunteer.
  • She stated that with the service that I provided for her it would make her want to come back to our hospital if she needed medical help as she never had such personal service from any hospital.  In my three years as a volunteer I have never had anyone thank me for my service like that.  I was honored.  This is what we do as volunteers.......our story is never over!

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