conflict assign #2

conflict assign #2

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  • That's exactly right! Communication is key here. While he talks, be mindful and avoid distractions. When you respond, paraphrase what he said to make sure you understand what he means.
  • Okay, but what if he is still angry?
  • Good question. The best way to diffuse anger is to give empathetic responses. It'll access the underlying emotions Rob is experiencing that are causing the tension.
  • Can you give me an example?
  • A great phrase for responding empathetically is "what I am hearing is..." and suggesting what emotions you sense he might be experiencing. It'll diffuse his anger and create a connection.
  • I think that could work! Thanks so much for your advice, Sandra!
  • Joe arranged a meeting with Rob the next day. He applied all of Sandra's advice for his approach and communication.
  • The meeting was successful- Joe diffused Rob's anger, tapped into the underlying issues at hand, and provided empathetic support. Their relationship was strengthened, and the workplace trigger was resolved.
  • The End
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