Diags PNU

Diags PNU

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  • Hi... What can I Order for you today?
  • Tee Hee Hee ...
  • Oh Yes... I'd like a Cheese-Burger,  French-Fries & a Medium Coke without Ice, please.
  • What's so  funny, Samara?
  • You sound just like that on your Chats, silly. That is  what is so funny. He He  He !!
  • What do you mean?
  • "Hi Mr. Customer... My name is Sakku. What can I Dispatch for you today?" 'Oh Yes.. I'd like a Motherboard, Few Memory Sticks & One AC Adapter, Make that Parts-Only, please.'
  • What else can I do? IT Techs come to Chat support demanding Parts & are unwilling to Troubleshoot.
  • What if you demanded to have a  Kidney Transplant. Do you think the Doctor will ask you to lie down on the Operation Table? No questions asked?
  • Easier said that done. Huh !!
  • Not really, Dear. You're like a Doctor for Dell systems. You've been Trained & you have the best Resolution-Guides at your disposal.  Don't you agree?
  • May be you're right. Many a times, they're just guessing & it ends up in a Repeat Dispatch anyway. I see your point now.
  • Yes,  I think You must insist on Dell Diagnosis. I'm certain that our Customers  too would appreciate  an accurate Issue Identification  & First-Time-Resolution. Keep that 'CX'  Rockin'  !!
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