Conflict resolution
Updated: 9/27/2020
Conflict resolution

Storyboard Text

  • You guys sold me a lemon! I have brought this thing in five times for the same issue and it still hasn't been fixed! And now you're telling me I need a new engine!
  • From the data on this flowchart, we have come to the conclusion that you are in need of a new engine.
  • Conflict
  • So what you are telling me is I am out of luck? I am more than ready to hand this over to my attorney.
  • I am sorry sir, the warranty's cap has been reached and you are well over the 90 day guarantee as well.
  • Conflict
  • I sure do appreciate it!
  • We can take your car back for credit towards another vehicle. The price you paid for it will be reduced from the cost. We are sorry for this mishap.
  • Solution #1