2.CLARIFY INDIVIDUAL PERCEPTIONS INVOLVED IN THE CONFLICT .
"You always are on the computer passed your time limit, get off its my turn now"-James "No, I'm not ready to get off!"-Amy
3.PRACTICE TAKING AN ACTIVE AND EMPATHETIC LISTENING STANCE.
"Shall we come into my office?"-Mrs.Clever
4.GENERATE OPTIONS WITH A VISION OF A WIN-WIN OUTCOME.
"I feel like Amy should let me have my turn when her is up"-James "I feel like James should ask nicely and be respectful when informing me that my time is up"-Amy "Okay, we're off to a good start"-Mrs.Clever
5.DEVELOP AN AGREEMENT THAT WORKS FOR ALL.
"What seems to be the issue?"-Mrs.Clever "Amy is always exceeds her time limit and it's unfair"-James "James is always rushing me off the computer"-Amy
"I agree to respect my time limit as long as James agrees to be respectful"-Amy "I also agree to be respectful so long as I have my fair turn"-James "Well, this sounds good"-Mrs.Clever
"How about this, each of you gets 30 minutes on the computer and lets the other have turn after, agree?"-Mrs.Clever "Agree"-Amy/James