filing a complaint

filing a complaint
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  • Hi! Welcome to Best Buy. How can I assist you today?
  • :.....Hi. I came here two weeks ago to purchase this Macbook.
  • I’m really not satisfied with it at all because it has a lot of issues and doesn’t run smoothly.
  • It takes forever to start up, the touch bar does not work, and the screen is blurry. Almost like it was used.
  • Hmm.. okay. Do you have your receipts and warranty papers with you?
  • I have all of my receipts, and the laptop came with one year of warranty. Here you go.
  • Okay great. Let me see them and i’ll take them to my boss and see what we can do.
  • So, bad news. Since this is a product of Apple, you need to talk to them. We are not responsible for the malfunctions you’ve described. Sorry….
  • .......... K. thanks. What do I do now?
  • Don’t know. Maybe contact apple and see what they tell you. Good luck!
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