The Epic of Jan Smith, Elite Furniture Assistant Product Manager

The Epic of Jan Smith, Elite Furniture Assistant Product Manager
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  • Elite Furniture
  • It has come to my attention that our new padding is inferior to our regular padding. 
  • Elite Furniture
  • The decision to change the padding was made by top management in order to solve a budget problem we are currently facing.
  • Elite Furniture
  • Selling a worse product and marketing it as quality will not fix the budget. 
  • Elite Furniture
  • I can't do anything about it. You will have to talk to upper management.
  • I do not believe it is right to sell furniture with this new padding as a quality product. It can damage our reputation as a company, and possibly the reputations of the retailers that hold our products. Is it possible to find another solution for  inexpensive padding? If not, is there a way we can market this new padding as a value product?
  • Unfortunately this is the next best padding available. However I will put your value product idea into consideration. Thank you for telling me your concerns in a constructive manner.
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