CRISIS INTERVENTION: ACTIVE LISTENING

CRISIS INTERVENTION: ACTIVE LISTENING

Storyboard Text

  • DON'T Preach, Moralize or Diagnose
  • I'm so worried about this exam.
  • My friend always gets worried like that. She has an anxiety disorder. I bet you have an anxiety disorder too because you're so alike.
  • DON'T Be On Your Phone or Distracted By Others
  • I'm so mad at my friend! I can't believe they would do that!!
  • Hey! Yeah let's grab lunch later!
  • DON'T Make It About Yourself
  • My dog ran away last night. I'm scared and sad that he might not come back.
  • That reminds me of when my cat ran away. She never came back. It was so horrible... I miss her so much.
  • DO Ask For Clarification If Needed
  • I feel like I can't keep doing this.
  • When you say that, what exactly is it that you feel like you can't keep doing?
  • DO Repeat Back What Is Said
  • This is all so intense. It feels like everything is happening all at once.
  • Wow. I hear you say that "everything feels like it's happening all at once." That does sound intense.
  • DO Make Eye Contact, Nod, Smile/Show Facial Emotion
  • I meant that I can't keep taking these difficult classes. I might need to rethink my schedule.
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