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Hello sir, how can I help you?
could you help me please? i've lost my baggage
Yes sir, where about was the last time you seen your baggage?
the last time I seem my bag was at the check in of my departure airport.
Alright that's fine, could you give me a description of your baggage?
it is black, on two wheels and I have tied an identification tag with my name and address.
That's fine sir, we will have to fill out this form here its a PIR, you just need to fill out all your baggage information and the items you had packed into your luggage.
Ok that's fine, my name is John smith I live at 92 hill road and my phone number is 0789442035 and will i see my bag again?
Rest assure sir we will do all we can to recover where your luggage may be.
Thank you, and my bag tag numbers are SW35448807
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