Peri Visit Redesign Horizon 1: Patient Check In
Updated: 7/7/2020
Peri Visit Redesign Horizon 1: Patient Check In
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Storyboard Text

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  • James decides he is going to get his lab work done today. He drives to 3300 Main St. because he loves the staff there.
  • 1. James D.2. Suzie Q.
  • Laboratory Queue
  • James arrives at 3300 Main St. He signs into the MyBaystate App and his name, DOB, and mobile phone number auto-populate. He picks the location "3300 Main St." and clicks on "Check In Now". He is prompted to choose where he would like to wait: Outside or In the lobby. James chooses to wait outside. He is notified that he will receive a text message when it is time for him to go in.
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  • James receives a text message letting him know it is time to come in to get his blood work drawn. As he enters the building there is a greeter who performs the COVID-19 screening, gives him a mask, and shows him where to go.
  • A staff member greets James inside, makes sure he is checked into the queue and shows him where to wait. James can see he is next in the queue on the digital board. He gets called in right away.
  • James is brought to the lab draw area to get registered. Once the phlebotomist is finished with the registration, his labels print out and she completes his blood draw. The phlebotomist indicates that his lab draw is complete in the system and James can go home.
  • James had a great experience at the 3300 Main St. lab. He felt safe throughout the entire process and everything went smoothly. Baystate is the best!
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