Peri Visit Redesign - Patient journey using the My Baystate Portal App
Updated: 6/23/2020
Peri Visit Redesign - Patient journey using the My Baystate Portal App
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Storyboard Text

  • James decides he is going to get his lab work done today. He logs into the My Baystate Portal App, enters his name, DOB, phone number, and clicks "add to queue". The confirmation screen informs James of the COVID-19 safety procedures and instructions.
  • 1
  • James arrives at 3300 Main St. He opens the app and clicks on "I am here". A box pops up asking him where he would like to wait. 1. In car 2. Outside or 3. In the lobby. James makes the selection of waiting in his car. He receives another pop up stating he will receive a text message when it is time for him to go in. James feels safer waiting in his car.
  • 2
  • 3
  • James receives a text message letting him know it is time to come in to get his blood work drawn. As he enters the building there is a greeter who performs the COVID-19 screening, gives him a mask, and shows him where to go.
  • 4
  • A staff member makes sure he is checked into the queue and shows James where to wait. James can see he is next in the queue on the digital board. He gets called in right away.
  • 1. James D.2. Suzie Q.
  • Laboratory Queue
  • James is brought to the lab draw area to get registered. Once the phlebotomist is finished with the registration, his labels print out and she completes his blood draw. The phlebotomist indicates that his lab draw is complete in the system and James can go home.
  • 5
  • James had a great experience at the 3300 Main St. lab. He felt safe throughout the entire process and everything went smoothly. Baystate is the best!
  • 6
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