Sue's got one point of contact, Bob who takes time to understand her situation and then gets the organisations she needs to see into the hub
Bob arranged a counsellor for Sue and her children as he recognised she's feeling low. He got her job centre appointment moved to the hub and she's had a carers assessment The carers organisation have even organised a massage for her here!
Sue's got a part time job, help with her mum and more harmony with her kids. She knows that whatever help she needs she can speak to Bob at the hub and he will point her in the right direction - normally straight down the corridor!