conflict Heather is a girl scout who needs to do a good deed. so Heather is going to read to a blind lady named miss Benson. "miss Benson is my good deed for the summer. Every girl in our scout troop was assigned someone." so when she goes to mrs Benson's apartment, her neighbor Risa inveighed herself in.
characterization Risa could seem to be rude and dumb at the begging but at the end you will find out that she is actually really responsible. Heather thinks Risa is responsible at the end but her that was not the same in the beginning. Heather was so surprised that Risa was so responsible. "I cant believe you took your little brother to the doctor all by yourself.
the theme of the story is don't judge somebody by first impression. you don't do that because you could be completely wrong. "I can't believe you left your brothers alone to take you other little brother to the doctor's office" this quote shows that Risa is responsible because she took her brother to the doctor but also stubborn because she did not ask for somebody to watch her brothers.