BD and BPO making a customer happy

BD and BPO making a customer happy

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  • Fede contacts the OPS team. They gather to look for the best solution. 
  •  "I need a solution for our return mgt process” I will contact DHL Service Logistics"
  • Hi Fede,I need your support.  Do you have any return flow solution available in DHL Service Logistics?
  • Hi Julia, yes we have solutions for returns in place. Let me first check with our BPO according to your requirements and come back to you
  • Fede invites Julia to the WHS to present the solution designed for her.
  • Let’s discuss the details
  • The solution is ready
  • Thanks Fede, having direct contact with you and David helps to get things done faster.
  • Ways of Working helps improving Customer satisfaction through local engagement and direct contacts between business and customers .
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