Questions About Remote Learning? Click Here

Updated: 8/20/2020
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Storyboard Text

  • Hello IT, how can I help you?
  • Okay I need you to open your PC and find a program called "cmd.exe" and open it. It will give you a black box with some text. Now type "ipconfig /all" and press enter. Then you can find your MAC address next to "Physical Address"
  • Hello my internet is not working right now,and my friends also have trouble! Can you help?
  • Of course! I just need your MAC address so I can see your connection history.
  • MAC address what is that? How can I find it?
  • ipconfig /allEthernet adapter Ethernet: Connection-specific DNS suffix.... Description..... Physical Address..... XX-XX-XX-XX-XX-XXWireless LAN adapter WiFi 2: Connection-specific DNS suffix..... Description..... Physical Address..... XX-XX-XX-XX-XX-XX
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