Innovative Technology at an Amazon Delivery Station

Innovative Technology at an Amazon Delivery Station

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  • New hires first day of training. The instructor is exciting about the new class but the associates are confused and overwhelmed.
  • Scene: charts, graphs, documents of policies and procedures, tablets. So much to learn in so many ways. 
  • Associate A is still confused about how to stow packages on the backers racks.
  • Associate B is overwhelmed by how to pick packages off the conveyor belt.
  • Associate A & Associate B take time during their break to vent their frustrations  to each other.
  • The associates take their concerns to the instructor. 
  • Conducting research about survey created by Project Tomorrow
  • Associates are given an opportunity to complete a complete to identify preferred methods of receiving training.
  • Instructor gets bright idea to revamp the new hire training  based off of survey results.
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