Vitality CX 2

Vitality CX 2

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Storyboard Description

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Storyboard Text

  • Vitality: You were treated by a Nuffield physio and it is their responsibility to provide an update.
  • Chris spoke to both Nuffield and Vitality but neither party could tell him what the issue with his referral was.
  • Nuffield: We don't know what the problem is...
  • After complaining, Chris discovered that the Nuffield physio never requested a referral from his NHS GP.
  • I think I'm going to have to complain to get this resolved...
  • Chris had a successful operation on his knee and was happy with the care provided.
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