help desk

help desk

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  • Hello everyone, my name is Cindy and I will be talking about ThunderBolt Inc.  {explanation of company} 
  • Our major goal of the 2018 year is to focus on employee training, upgrading the help desk calls and ticket escalation methods as well as improving remoting software.
  • Some user benefits would include: 1.  With proper training the technicians will be able to troubleshoot more issues that come up. To get started we need orientation training plan, this is the first step in getting the technicians aware of different ways they can troubleshoot different issues.
  • 2.  Improvement on the help desk calls and escalations will ensure for a more efficient response to client issues To solve this issue we will take a look at the average time technicians solve calls and when calls are escalated to have an accurate depiction on how well staff are doing currently and what changes need to be made in order to improve.
  • 3. Remoting software will help solve issues for clients that can't stop by physically Remote support tools will help enable technicians to remote into client devices in order to troubleshoot their issues.
  • Thanks for listening!
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