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Common Ground (commonly referred to as "CoGro") is an on-campus cafe at Queen's University. This storyboard aims to visualize potential problems and pain points when experiencing this user scenario.
Oh yeah I'm starving I didn't eat lunch.
Wanna grab a coffee at CoGro before class?
This line is going to take forever!
20 minutes later...
Do I want a latte or cappuccino?
One everything bagel with herb & garlic cream cheese please.
Common Ground is a great choice for a quick coffee or meal before, after, and in-between classes.
I wonder where we are going to sit?
As the two arrived, the line to order was extremely long. This is most likely because classes just ended. (7) The two girls are feeling frustrated. (9)
Looks like every spot is full!
Let's take a quick walk around.
Now it is the two girls' time to order. They are happy with the options CoGro provides.
We might as well head to class!
At least we will be early!
Five minutes after ordering their coffees and bagel, the food and beverage items are ready. The girls quickly realize there are few seats available. (9)
The girls decided to take a walk around to find any empty spaces.
Without any success, the two girls head to class. (8)
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