Customer service using Aidet
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Hello, No I do not have any questions at this time.
Good Morning, Mr. Smith! My name is Kim and I will be the nurse completing your intake today! Do you have any questions?
I will be taking your blood pressure and getting your weight today. Then Dr. James will come in to speak to see you.
Sounds good I look forward to speaking with him.
Ok Mr. Smith, lets make your follow up appointment! Thanks again for choosing Vanderbilt Health.
Thanks you guys are always so helpful and pleasant!
Kim is Mr. Smith's nurse and she just learned about AIDET when working with her customers. She wants to use what she just learned about AIDET today.
Kim wants to ensure that she is improving Mr. Smith's patient satisfaction by giving him direction on what will happen next, this also decreases the patient's anxiety.
Kim thanks Mr. Smith and also makes sure he makes a follow up appointment
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