Customer service using Aidet

Customer service using Aidet
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  • Hello, No I do not have any questions at this time.
  • Good Morning, Mr. Smith!  My name is Kim and I will be the nurse completing your intake today! Do you have any questions?
  • I will be taking your blood pressure and getting your weight today.  Then Dr. James will come in to speak to see you.
  • Sounds good I look forward to speaking with him.
  • Ok Mr. Smith, lets make your follow up appointment!  Thanks again for choosing Vanderbilt Health.
  • Thanks you guys are always so helpful and pleasant!
  • Kim is Mr. Smith's nurse and she just learned about AIDET when working with her customers.  She wants to use what she just learned about AIDET today.
  • Kim wants to ensure that she is improving Mr. Smith's patient satisfaction by giving him direction on what will happen next, this also decreases the patient's anxiety. 
  • Kim thanks Mr. Smith and also makes sure he makes a follow up appointment
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