Course 1 - Assignment

Course 1 - Assignment
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Storyboard Text

  • Nicholas arrives at his customer and has to pull the customer's financial history
  • Let's have a look where we're at ...
  • Nicholas is trying to locate the information but due to the lack of indexing he is finding it hard to locate
  • WHERE ARE YOU!!!!!!!
  • Nicholas was able to locate the stock history but could not sync with Nordea’s database to obtain the latest numbers
  • Just one more minute Victoria, Almost there
  • Taking forever ...
  • Its always a hassle getting support for issues with the tool
  • Yes, Not Syncing ...
  • Due to issues, he is having to make logical decisions based on what he remembers which is making the customer frustrated and spending time. He finds himself paying attention to his PC instead of the customer
  • So, while we wait, here is what I have written down from our last meeting ...
  • Due to the lack of updates, the tool provides too many irrelevant options, making it difficult for Nicholas to advise
  • Wow, so many choices ...
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