ALICE
Storyboard Text
- 3 days earlier..
- Hi!! I'm OSCAR. I'm new here @ BELL and I can do tons for our customers. I sense their problems before they even know it, and my job is tell them right away why.
- Free Notification from OSCAR. Some of your TV channels will no longer be available after your promotion ends on May 20 2021. Tap this banner if you wish to keep your favorite channels!
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- OSCAR
- Oops, my bad! OSCAR told me a couple days ago but I forgot to renew the promotion. Let me get on MyBell app, I'll fix that right up for you.
- Let's see what happens in this home, when I'm around!
- I work through the MyBell app by sending notifications that are targeted towards our customer's new or existing BELL services.
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- BELL
- Absolutely. But remember that our application is intelligent. If you're having trouble, chances are that our help robot OSCAR already knows. Don't ignore the alerts!
- Your new BELL services have been installed and tested. Any questions on the MyBell App that we installed earlier together on your smart phone?
- I'm not sure how everything works.. but I suppose I can call you if I have problems?
- I hope everything's going to work..
- Free help notification from OSCAR - Did you know that 60% of Wi-Fi problems are solved without requiring any physical work from Bell? Tap this banner, I'll show you some common solutions and give you a few tips.
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- OSCAR
- 2 days later...
- Don't worry honey. Wi-Fi is probably fine. OSCAR just told me there was a thunderstorm close, the whole house is out of service!He showed me how I could share my wireless data connexion with you... is it important?
- Dad! The Wi-Fi is broken again!
- 1 month later...
- Robert, I am sure this channel worked yesterday. I'm going to call Bell. It's not normal! I'm going to miss my show!
- Your channel is not available
- Following a new service installation, I also like to occasionally send our customers links to our most recent informative video capsules.My notifications are always specifically targeted to their current services. Its my job to make sure our customers get the most out of them!
- Since I really like hearing from our customers, I have an integrated feedback module they can interact with at any time. With it we can get closer to what our customers really need. THAT's how we at Bell will make the future happen.
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