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BTA Use Case 1
Updated: 1/9/2020
BTA Use Case 1
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Storyboard Description

MGM Requesting an Architecture Review of an existing system underperforming

Storyboard Text

  • I need architecture review of the network for the slot system at National Harbor, the business is saying its running slow
  • Insert Screen Shot of Login Here
  • Insert Video of filling out the form
  • SHOW WORKFLOW SWIM LANE HERE
  • show the approval process here
  • We have received a request from MGM, we are reviewing the request now.
  • BTA Value Meter
  • I think I found the problem, we need to recommend some configuration changes to MGM
  • Yup, those configuration changes fixed the problem
  • Show the ServicNow ticket request completed here
  • SHow that the CA ticket is resolved here
  • IT Resolved that Slot issue we were having
  • They sure did!
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