Quality Management

Quality Management
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  • The watermark happened because of the paper mill, but quality management is supposed to check the quality assurance before it gets sent to our clients! You didn't do your job, Creed. You're fired!!
  • Pam, send an apology letter to our clients. Say "From Dunder Mifflin Paper Co., we are deeply sorry for this watermark incident. We have found the source of the problem and let them go..."
  • I can handle our loyal client from here, Kevin. Ma'am, we are very sorry about this incident and have already sent out an apology letter. We are trying everything we can while not violating our terms of Kaizen.
  • We will make up for this incident by refunding our clients free paper. In the meantime, please recycle the watermarked paper. Again, apologies from Dunder Mifflin."
  • uhh... well... This was a one time thing, it will not happen again as Michael has taken care of the problem
  • YOUR MESS UP HAS COST ME MY OWN CLIENTS! THIS IS UNPROFESSIONAL AND I WILL NO LONGER BE ORDERING MY PAPER FROM HERE
  • Okay, fine. You guys better get it together and I, as well as your other clients, are expecting you to make compensation.
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