Communication Introduction

Communication Introduction
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Storyboard Description

Show a scenario with miscommunication

Storyboard Text

  • Types of Communication
  • Good morning Sir
  • Good morning Lisa. Were you able to communicate the instructions to marketing?
  • Types of Communication
  • Sir I believe I did
  • I called marketing. They said they didn't understand why they were being reshuffled. They were all very upset. What did you say to them?
  • I went to the staff, called an impromptu meeting, told them what you told me and left
  • OMG!
  • I said: I know some of you do not like me but the General Manager told me to tell you that the department will be reshuffled and some of you will be reassigned next month. 
  • OMG! SIGH...........
  • Did I do something wrong sir?
  • I told you the firm wanted to implement job rotation and enrichment to motivate staff. You only delivered some of the information. No wonder they were upset. Now I will have to go clean this mess up.
  • Exercise Look at the story board and answer the following questions: 1) Describe the type of communication used by Lisa 2) With reference to the definition of communication and the communication process, did communication take place? 3) Explain what would be the proper manner for such information to be communicated
  • Exercise Look at the story board and answer the following questions: 1) Describe the type of communication used by Lisa 2) With reference to the definition of communication and the communication process, did communication take place? 3) 
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