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  • Good afternoon Madam, how I can help you today?
  • Good afternoon, my bag hasn't turned up and I have been waiting more than half an hour. My case is really important because tomorrow I have important business  meeting and all clothes are in this bag. So I really need it back!!!
  • I am really sorry to hear that. I will do my best to find out it for you? It is only one bag has not turned up?
  • Yes, it is just one but really important for me.
  • So, it is a Property Irregularity Report, I need a couple details from you to help us get your bag. I would like to double check, you mentioned the bag has been missing for around 30 mins is that correct?
  • Absolutely, it has been around 30 mins maybe a bit more.
  • Could you tell me where did you see last time your bag? Also, do you have the bag tag number?
  • The last time then I saw my bag it was at check in desk and the bag tag number is FR 224312
  • That is perfect. Could you describe your bag please?
  • Yes, of course. It is a black fabric bag with red zippers and locker, also it has a red strong handle and all bag is cover with red thin belt.
  • Thank you for that. Could I take your name, contact number and address please?
  • Yes, Sofia Morris, contact number 0771456878 and my address 11c Spa street Aberdeen, AB24 1SP.
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