The Coffee Shop Conflict

The Coffee Shop Conflict
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  • Bills Coffee Hut
  • Wow! I can't believe she isn't here yet, that's so rude we agreed to meet at 9:15
  • Bill's Coffee Hut
  • I know I'm late, but I'm sure you don't mind
  • Actually, I DO mind!!
  • Bills Coffee Hut
  • I hear you and totally understand that you feel mad because I did not show up on time, and I'm sorry. Is there anything I can do now?
  • Lindsey is waiting outside the coffee shop for her friend Carol to show up.
  • Bills Coffee Hut
  • Actually yes, thank you for asking. I feel a little upset because I wanted to sit outside and now we can't.
  • Carol shows up and doesn't apologize. Instead she tells Lindsey how to feel.  
  • What if we sit outside next time we get coffee?
  • Sounds great!
  • Lindsey gets mad but Carol diffuses the situation by apologizing and listening to Lindsey's feelings.
  • Bill's Coffee Hut
  • I'm glad you told me how you feel. Next time I won't be late.
  • Lindsey uses an I-statement to share how she feels in a calm way.
  • Carol provides a solution to the problem by asking an effective question.
  • Carol vows to change her behavior in the future.
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