Scene 1: Failed Login - Attempt Forgots Flow

Scene 1: Failed Login - Attempt Forgots Flow
  Copy


More Options: Make a Folding Card




Storyboard Description

Alicia attempts to log into CCP TE Admin with the same credentials she used for CCP EAP; but, she is confused when is unable to login.

Storyboard Text

  • Alicia is logging into CCP TE Admin with the same credentials she uses for CCP EAP
  • Alicia is unable to login and decides to go through the username/password recovery flow
  •  Once Alicia inputs her credentials she is not found in TE Admin.  She is confused as she already registered for CCP
  • Alicia calls servicing to figure out what's going on
  • Brian confirms Alicia is the Admin and assesses that Alicia did not register for CCP TE Admin.  He informs her that even though it's still CCP, she has to register for TE Admin.
  • Alicia is a bit confused but is happy to get next steps.  She thanks Brian for his time and proceeds to register for CCP TE Admin
Explore Our Articles and Examples

Try Our Other Websites!

Photos for Class   •   Quick Rubric   •   abcBABYart   •   Storyboard That's TpT Store