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Non-Verbal communication
Updated: 9/5/2020
Non-Verbal communication
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Storyboard Description

In this scene, you see Maria (brunette) welcoming Melissa (blonde) to her spa Maria: (standing with perfect posture) Welcome to the Opal Spa (smiling) How can I help you today? Melissa: (grinning) Hello, I was wondering if I can get a facial today? Maria: Of course! What kind of facial would you like to get today? Melissa: I would like to get your hydrafacial if possible? My skin has been very dry lately with all of this heat. Maria: of course, come this way! (Smiling and showing Melissa the way) With the friendly tone of voice, constant smiling Maria really show Melissa a great example of customer service using different non-verbal techniques.
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