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AMC Scenario Ashlei Smith
There was popcorn all over the seats!
There is no one to take my order!
Due to the complaints about the cleanliness and quickness here, everyone will be retrained on how to properly clean and handle customers
Our main goal here is to make customers happy and keep them coming back
Have high survey ratings
Another goal is to sell as many stub memberships as possible
In box office, we will sell as many stub memberships as possible
As main stand, we will take orders fast and always have positive attitudes with customers
As ushers, we will clean auditoriums fast and keep theatre clean
Good news! Since everybody got trained, planned, and set goals there has been no complaints and the survey ratings are higher than ever
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