Customer service

Customer service

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  • AMC Scenario Ashlei Smith
  • There was popcorn all over the seats! 
  • There is no one to take my order!
  • Due to the complaints about the cleanliness and quickness here, everyone will be retrained on how to properly clean and handle customers  
  • Our main goal here is to make customers happy and keep them coming back 
  • Have high survey ratings 
  • Another goal is to sell as many stub memberships as possible
  • In box office, we will sell as many stub memberships as possible
  • As main stand, we will take orders fast and always have positive attitudes with customers
  • As ushers, we will clean auditoriums fast and keep theatre clean
  • Good news! Since everybody got trained, planned, and set goals there has been no complaints and the survey ratings are higher than ever
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