Scenario 3 (Mrs M)

Scenario 3 (Mrs M)

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Storyboard Description

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Storyboard Text

  • The mirror was not as described as it's description does not state that it has a scratch on it. This also makes the mirror not fit for purpose as it can not be used with a scratch on it. In addition this means that the mirror is of poor quality, and does not satify the customer.
  • Erm, I'm not too sure if we do, but I will go and have a look for you.
  • Hello, you only have one circular mirror on display. Could you check if you have anymore in stock please?
  • Ahh! That's Great! And no it's okay, I do not need to check it!
  • You're lucky we have some in stock! Would you like to take a look at it before you pay for it?
  • Oh no! The mirror has a scratch on it!
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