Emma Selling Process 2

Emma Selling Process 2

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  • I would like to get a black coffee with 3 sugars and 3 creams. 
  • Good morning! Welcome to Starbucks! How may I help you?
  • I would not like to try the special today but I would like to try the cookies, 3 please.
  • Of course, would you like to try our special for the holidays? Today our special is a mint cookies and cream mocha. Would you like to try a sample of our cookies?
  • Yes, I would just like the coffee the way I would like it, please.
  • Have you ever bought this product before? We have a large variety of drinks and foods of all sorts.
  • I understand. We might have more flavors and products than you might at home. It takes less time to go to a store than make it.
  • The price is sort of high I can make my own coffee at home. I also didn't plan to spend this much on this item.
  • Cash.
  • “Grande”
  • How would you like to pay for this today-cash, check or credit card?
  • “Ok, so I can check you out right here at this register. What size drink?”
  • Yes, they can have two cake pops and two waters.
  • I see you have children, would you like to get them something in a small size?
  • “Ok sir, your total is $12.50.”
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